1. Application, invitation and partner account
Venues2U is operated by JLME LTD, a company registered in England and Wales under company number 17445352, with its registered office at 27 Cranleigh Close, South Croydon, England, CR2 9LH("Venues2U", "we", "us" or "our").
These business terms apply to a venue owner, operator or authorised representative that enquires, receives partner credentials, completes onboarding, lists a venue or accepts a booking through Venues2U ("Partner"). They incorporate our Payments Policy, Refunds & Cancellation Policy, Venue Verification Policy and Content & Acceptable Use Policy.
An enquiry is a lead, not acceptance as a Partner. Venues2U may review the business and manually issue credentials. The person accepting these terms confirms they are at least 18 and authorised to bind the Partner. Accounts must not be shared except with authorised team members using supported access controls.
2. Listings, spaces and packages
The Partner must keep every venue, space and package accurate, complete and current. A package is a Partner-defined combination of a bookable space and specified inclusions—such as room hire, catering, equipment, staffing or timed activities—offered at a stated price and under stated conditions. Packages must not hide mandatory charges or misrepresent what is included.
Venue-level information may be inherited by a space or package only where it is genuinely the same. Space-specific photographs, capacity, accessibility, facilities, licences, price, availability and rules must be supplied where they differ. The Partner is responsible for rights to all content it uploads.
3. Availability, pricing and bookings
The Partner must maintain accurate availability for each bookable venue, space and package, including opening hours, closures, existing bookings and booking horizon. Only the affected date and time should be unavailable; other open slots remain bookable. Connected calendar or inventory data must be maintained and monitored by the Partner.
Prices must include all mandatory venue charges or clearly identify unavoidable additions before booking. A confirmed booking is a contract between the Partner and customer. The Partner must deliver the booked service with reasonable care and skill, honour confirmed terms and communicate material changes promptly.
4. Verification, licences, safety and insurance
The Partner must complete the checks reasonably requested by Venues2U or Stripe Connect and keep required information current. This may include Companies House matching, authority to act, photo identification, proof of residential or business address, bank and beneficial-owner information, licences, insurance, food or alcohol permissions, accessibility evidence and space-specific compliance documents.
The Partner is responsible for lawful operation, fire and occupancy safety, safeguarding, accessibility, consumer protection, employment, tax, insurance and every licence or permission required for the venue, activity or package. Verification is not a transfer of that responsibility to Venues2U.
5. Commercial fees, payments and payouts
The current Venues2U commission or other Partner fee and Stripe processing costs are shown in the Partner payment area or agreed commercial schedule. The Partner authorises disclosed deductions and any lawful recovery of refunds, disputes, chargebacks or negative balances. Customer booking and concierge fees are Venues2U fees and are not shared with the Partner.
The Partner must complete Stripe Connect onboarding and have payout information ready before publishing a listing that accepts online payments. Payout timing is an estimate, not a guarantee, and can be affected by provider reviews, reserves, disputes, refunds, banking days or legal requirements.
The Partner authorises Venues2U to generate and deliver booking invoices or payment records in the Partner's name for confirmed bookings and to make a Partner copy available in the portal. The Partner remains responsible for the accuracy of its legal, address and tax details and for supplying any valid VAT invoice or corrected document required by law. Partner copies exclude the amount of Venues2U customer booking and concierge fees.
6. Customers, deposits, cancellations and support
The Partner must configure clear and fair general-booking and deposit refund terms: refundable, partially refundable with a percentage, or non-refundable, together with relevant deadlines. A label does not override consumer law or permit a disproportionate cancellation charge. The Partner must also set the final balance deadline where deposits are offered.
If the Partner cancels and no agreed suitable alternative is provided, the customer is entitled to a full refund. The Partner must respond professionally to enquiries, messages, complaints and accessibility needs, and must not use customer details for unrelated marketing without a lawful basis.
7. Content, data and intellectual property
The Partner retains ownership of its content and grants Venues2U a worldwide, non-exclusive, royalty-free licence to host, reproduce, format, display, distribute and promote it for operating and marketing the service. The licence continues for reasonable backup, legal and recordkeeping purposes after removal.
Each party must comply with applicable data-protection law. For customer information received to fulfil a booking, the Partner normally acts as an independent controller and must provide its own privacy information, apply appropriate security and keep the data only as long as needed.
8. Ranking, monitoring, suspension and termination
Search order may reflect relevance, availability, data quality, distance, price, customer requirements, verification, responsiveness, reviews and commercial or operational factors. Paid prominence will be identified where required.
We may request corrections, pause publication, withhold affected payouts, suspend or terminate access where reasonably necessary for inaccurate listings, safety or licensing risk, unresolved verification, fraud, non-payment, repeated customer harm or material breach. Except in urgent cases, we will normally give notice and an opportunity to respond. Existing customer obligations survive termination.
9. Liability, indemnity, changes and law
Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be limited. Subject to that, neither party is liable for indirect or consequential loss. Venues2U is not responsible for the Partner's premises, services, content, legal compliance or customer contract.
Subject to the exclusions above, Venues2U's total liability to the Partner arising in any 12-month period is limited to the greater of £1,000 and the Partner fees paid or payable to Venues2U in that period. This limit does not apply where applying it would be unlawful.
The Partner will reimburse Venues2U for reasonably incurred losses, claims and costs arising from the Partner's unlawful venue operation, breach of these terms, infringement by Partner content, or failure to deliver a confirmed booking, except to the extent caused by Venues2U.
We may update these terms on reasonable notice. Material changes do not alter confirmed bookings without agreement. These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction over business disputes. Contact [email protected].